Terms and Conditions
This section is to give you the information you need to inform your decision to have counselling or psychotherapy with me. If you have any questions from reading this then do please contact me.
Consultation and initial session
Your first consultation session is free online or £30 for individuals and £40 for couples face to face and lasts up to an hour. It is an opportunity to meet, ask questions, and to find out how therapy might work for you. Therapy has been shown to be most effective when there is a good relationship with the counsellor so it’s important you feel comfortable working with me. If you are unsure that I’m the right counsellor for you after the consultation I suggest also visiting other counsellors before making a decision.
Following your consultation, the next step would be to attend for an initial session. This will last for an hour and will be an opportunity for me to find out more about you, for us to decide together if therapy is the best way forward for you and if so how many sessions we will be working to. Some of this may be discussed in the consultation session but it is helpful to have two meetings to help decide if you want to commit to counselling.
It may be that you know in the consultation session that I am not the counsellor for you or decide that now is not the right time for you to have therapy. If this is the case there is no obligation to have a second session.
Zoom is normally a reliable platform but due to high demand we can discuss a preferred alternative platform if needed.. We can switch to phone if possible should there be an internet failure. If a session is unable to continue the fee is £30 after the first 10 minutes if we’ve had less than half a session or full price if we’ve had more than half.
If, following this, we agree to work together then you commit to attending one individual, hourly session per week. If you arrive part way through your allotted time, then I can only see you for the remainder of your allotted time. The fee for a therapy session is £55 for individuals £65 for couples.
I would generally see couples together in a session. If it seems useful then we may agree to have a week with members of the couple seen individually. Part of the contract for this is that anything discussed in individual sessions is shared with partner.
Method of Payment
Payment for sessions can be made at the end of each session or at the end of each month for work longer than 6 weeks, by arrangement. Payment is accepted via cash, cheque, or bank transfer. Fees are reviewed annually.
If more than 2 cancellations are made in an 8 week period then the full session cost will be charged. Please try and let me know, preferably via text, if you discover you can’t make a session during the week or are ill.
The UKCP (UK Council for Psychotherapy) and British Association for Counselling and Psychotherapy (BACP), both organisations I am a member of, require that all practicing counsellors undertake regular supervision with a professionally qualified supervisor. This is to ensure safe, professional practice and involves discussing my work with my supervisor. The supervisor is also bound by confidentiality and the BACP Ethical Framework.
I keep some very brief notes about sessions, which are securely stored. You can request to see these notes at any time.
Ethics and Complaints
Both the UKCP and BACP have ethical frameworks therapists are required to abide by and complaints procedures. If you have any complaints about my work, then please feel free to address these with me. Alternatively you can contact one of my professional bodies as below.
Details about the UKCP code of conduct and complaints procedure can be found here: https://www.psychotherapy.org.uk/registers-standards/complaints/make-a-complaint/
Details about the BACP ethical framework and complaints procedures can be found here:
I hold professional liability insurance. Copies of this document can be made available to you upon request.
For short term work the ending will be agreed from the outset or during the work. When you are considering that it may be time to end your therapy, please do discuss this with me. I usually recommend at least two or more sessions at the end of therapy in order that the work may be reviewed, and the significance of the ending explored.
If you do need to contact me outside of session times, for instance to cancel an appointment, then I suggest that the telephone is the most confidential way to get in touch, preferably text message. I recommend avoiding email communication where possible, as confidentiality of emails cannot be ensured. If I am not available, then please leave a message and I will endeavour to return your call as soon as possible. There may be a pro-rata charge for any longer phone calls, which I will always notify you of.
If you feel that you need further support between sessions do remember that you can always contact your doctor (G.P.) to discuss what additional support they may be able to offer you. You can also call the NHS on 111 and select option 2 for mental health support.
A further source of free telephone support is offered by The Samaritans. They can be contacted 24 hours a day on 08457 909090. In an emergency please visit your nearest Accident and Emergency (A & E) department, or dial 999.